Refund Policy

How to request a refund

Email support@profica.ai from the address on the order, and include the purchase date. Or open your order in the Lemon Squeezy customer portal and request the refund there.

What happens to credits

• A refund removes the unused credits from that purchase, up to your current balance.
• Credits you already spent stay spent. Your balance is not taken below zero, and you are not charged again for generations you already used.
• Free signup credits and profile-completion bonus credits are not purchases, so they are not refunded.
• If a generation fails because of a technical error, those credits are not deducted. That is not a refund request.

Subscriptions

You can cancel a subscription at any time. A refund requested within 14 days of a subscription payment reverses the credits from that payment the same way as a credit pack.